GENERAL QUESTIONS
Are all your products AIS-certified?
Yes, All our products are 100% Proudly Made in the USA and not only meet but exceed American Iron & Steel (AIS) and Build America Buy America (BABA) requirements. If needed, we will provide documentation of AIS certification. Learn more about AIS-Certification.
How do I specify your products at my utility?
Specifying Bingham & Taylor products for your utility is straightforward. We recommend starting by discussing your specific needs with one of our knowledgeable sales team members. They can assist you in selecting the right products and provide all the necessary specifications and support to ensure our solutions meet your project’s requirements.
Contact us today to begin the consultation process and take the first step towards enhancing your utility infrastructure.
Where are you located?
We are in north-central Virginia with facilities in Culpeper, VA, and Fredericksburg VA. View our Contact page for address information.
I’m a distributor, who should I speak with about working with you?
To explore distributing our products, we invite you to connect with the Regional Sales Manager for your area. They are well-equipped to guide you through the process and discuss the opportunities available for partnership. Please reach out to us, and we’ll ensure you’re in touch with the right person to assist you.
How can I stay up to date on your company and products?
Staying up-to-date with our latest products and innovations is easy! We encourage you to subscribe to our newsletter for regular updates, visit our website for the newest information, and follow us on LinkedIn. Additionally, you can always reach out to our sales team for detailed product information and updates tailored to your needs.
How can I contact your company?
We’re here to help! You can contact Bingham & Taylor by visiting our Contact page, where you’ll find phone numbers, email addresses, and a contact form for direct inquiries. Whether you have questions about our products, need assistance with a project, or want to speak with a sales representative, we’re ready to provide the support you need.
PURCHASING QUESTIONS
Where do I send my order?
To place your order with Bingham & Taylor, please send the details of your request to our dedicated ordering email at orders@bandt-us.com. Our team is ready to process your order promptly and ensure you receive your products as quickly as possible. If you need assistance or have any questions about your order, don’t hesitate to get in touch with us.
Which distributors do you work with?
Bingham & Taylor partners with a diverse range of distributors, including all the major players in both the natural gas and water markets. We are also proud members of The Distribution Group (TDG), which features a premier network of small to medium-sized distributors specializing in the water market.
For a comprehensive list of our distributor partners, please visit our distributors page. If you have specific inquiries or are interested in becoming one of our valued distributors, we welcome you to contact your regional sales representative or reach out to us directly through our contact us page. We’re always looking to expand our network and collaborate with new partners.
I can’t seem to find a specific product in your catalog, do you no longer carry it?
Bingham & Taylor offers the largest catalog of products in the industry, and not all configurations can be included in our print or online catalog. Please contact us directly to inquire about specific product offerings. If the exact part you’re looking for isn’t currently available, we likely have a new and improved solution that will meet your needs. Our team is always ready to help find or tailor a product that’s perfect for your application.
When will my items ship?
All Bingham & Taylor products are proudly manufactured in the USA, which helps us avoid the lengthy delays often associated with imported goods. Most of our standard products are shipped within 3-4 weeks. For custom or less common items, the process may take slightly longer due to the specialized attention they require.
Our dedicated sales and customer service teams are always on hand to work closely with you to communicate timelines and accommodate your needs effectively. Please don’t hesitate to reach out with any specific questions or requirements regarding your order.
What sort of manufacturer’s warranty do you offer?
We offer 50 years for all of our Curb Boxes and Valve Boxes when used with our components, 5 years for all injection-molded meter pits and lids in combination with our components, 1 year for all products when used with another manufacturer’s item, and 1 year for all other products offered by Bingham & Taylor. For more details, please request a copy of our limited warranty.
Can I see a sample of an item before I make a purchase?
Absolutely! At Bingham & Taylor, we are committed to ensuring you have all the confidence you need in our products before making a decision. This year alone, we’ve made significant investments in enhancing our prototyping capabilities, enabling us to deliver usable samples swiftly.
Moreover, our dedicated team of sales and product engineers is ready to visit your site, working alongside your engineers or project leaders to develop the optimal solution for both current and future needs. This hands-on, collaborative approach sets us apart in the industry, providing a level of service and customization that is nearly unmatched in the industry.
QUESTIONS ABOUT CURB BOXES & VALVE BOXES
What is the difference between a curb box and a valve box?
A Curb Box accesses the curb stop of a service line and is typically installed behind the curb line of a street. A valve box accesses an underground valve on the mainline utility infrastructure. Curb Boxes are typically 3” in diameter or less and Valve Boxes are typically 4” in diameter or greater.
How do I keep people from accessing our underground valves?
At Bingham & Taylor, we understand the importance of securing your underground valves to prevent unauthorized access. To address this, we offer robust security solutions including our Valve Sentinels and locking lids. Our Valve Sentinels are specifically designed to guard against tampering and unauthorized operation, providing an extra layer of security. Additionally, our locking lids feature customizable locks that ensure only authorized personnel can access the valves.
Beyond security, we also offer lid customization options that enhance identification and signify ownership. This not only deters theft and vandalism but also facilitates easier maintenance and management by your teams. Each solution can be tailored to meet the specific security and identification needs of your utility infrastructure. Please contact us to discuss how we can help secure your systems more effectively.
What is the difference between “old style” and “new style” curb boxes?
Old Style curb boxes have a lid that fits over the rim of the top section and extends beyond the top section. New Style curb boxes have a lid that fits inside the rim of the top section. Refer to the Curb Box and Valve Box Catalog for more information.
Why do you only offer white plastic components?
While we do offer some plastic components in colors other than white, our customers have resoundingly expressed a preference for white plastic as it significantly increases the visibility for utility workers when looking down into a curb or valve box.
What is the difference between a riser and an adapter?
A riser, or paving riser, is used to raise the height of a valve box a small increment (maybe 1” or 2”) often due to paving operations. An adapter can transition products from one diameter to another or from one material to another.
Can plastic valve boxes be placed in the roadway?
Yes, plastic Curb and Valve boxes can be placed in the roadway, provided they are used in conjunction with an appropriate road-rated rim and lid. At Bingham & Taylor, we offer high-quality, durable rims and lids designed specifically to withstand the rigors of road traffic and environmental conditions. Pairing your plastic boxes with these accessories ensures a safe and effective solution for road applications. This combination allows for the lightweight benefits of plastic while meeting the strength and durability requirements necessary for roadway environments. For specific recommendations and configurations suitable for your project, please reach out to our team.
How do I know the height of valve box I need?
To calculate the height of your valve box you will need the know the depth of your trench and the size of your valve. Then use this worksheet to calculate the right extension range you’ll need before purchasing your valve box.
How do I keep my valve box lid from popping out in the roadway?
Ensuring your valve box lid remains securely in place is crucial, especially in high-traffic areas. At Bingham & Taylor, we recommend using our specially designed locking mechanisms and heavy-duty Tri-Skirt Lids that are engineered to withstand the pressures of roadway environments. These lids are crafted to fit snugly, are specifically designed to only be removed by lifting straight up, and reduce the risk of displacement due to traffic vibrations or thermal expansion. Our Tri-Skirt Lids are compatible with most valve boxes on the market.
Our expert sales team can assist in selecting the appropriate lid and installation techniques for your specific setting to further prevent any movement. For tailored advice and solutions, please contact us so we can help ensure your valve box lids are secure and reliable.
Check out our guide to valve box lids for more information.
There are a lot of options for valve box lids. How do I know which is right for our application?
Speaking with one of our knowledgeable sales managers will be the best option for determining the right lid for your needs. You can also reference our guide to choosing a valve box lid.
QUESTIONS ABOUT METER PITS & METER LIDS
What is the difference between an “A-style” meter frame and a “C-Style” meter frame?
For an “A-Style” meter frame, the meter lid fits inside the rim frame and flush with the top of the frame. For a “C-Style” meter frame, the meter lid sits on top of the meter frame and overlaps the frame. Refer to our Meter Pits, Frames, & Lids Catalog for more information.
How do I install a meter pit?
For detailed step-by-step guidance and specific instructions tailored to your Bingham & Taylor meter pit model, please refer to our installation guide included with your product or available on our website. If you encounter any difficulties or have specific questions during the installation, our technical support team is available to assist you.
Do you have a meter lid solution that gives us the flexibility to swap out AMI/AMR transmitters if needed?
We do! Our Maverick meter lids allow you to purchase one lid and swap out inserts based on the AMI/AMR transmitter you are currently using. This saved you money and hassle in the future should your plans change. Please contact your sales manager for more information.
Are your meter lids H-20 load rated?
Our Maverick Meter Lids are made from fiberglass reinforced polypropylene, providing rigidity and structural integrity. This combination results in a composite material that can withstand higher stress and an H-20 proof load.
What is injection-molded plastic?
The Bingham & Taylor injection molding process melts pelletized polypropylene and injects the material into a mold. The resulting plastic Meter Pits are durable and strong, yet incredibly lightweight, and ready to install.
